Shipping policy
Order Processing
All orders are processed within 3 to 4 business days (excluding weekends and holidays) after you receive your order confirmation email.
Once your order ships, you will receive a shipping confirmation email with tracking information.
USA Shipping Rates And Delivery Estimates
Shipping rates are calculated at checkout based on your location and order details. Delivery times typically range from 3-5 business days after your order has been processed.
Note: Delivery estimates begin after your order has shipped. While we do our best to ensure timely delivery , Sunhugg is not responsible for delays caused by carriers or customs.
Canada Shipping
We offer shipping to Canada. Shipping charges are calculated and displayed at checkout based on your order, location and selected service.
Canadian customers are responsible for any applicable duties, taxes, or import fees upon delivery.
Estimated delivery times and final shipping costs will be shown at checkout.
International Duties And Taxes
International orders may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost and must be paid by the customer upon delivery. We do not have control over these charges and cannot estimate them in advance.
How Do I Check The Status Of My Order?
Once your order has shipped, you can view tracking updates and order details by logging into your account:
You will also receive a shipping confirmation email with a tracking number once your order ships. Please allow up to 48 hours for tracking information to update.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us with your name and order number.
Contact Information
For questions about shipping, orders, or product support, reach out to us using the information below:
Email: happy@sunhugg.com
Phone: 603-769-8800
You can also visit our Contact Page or browse answers on our FAQ Page.
