Frequently Asked Questions
Everything you need to know about SunHugg products, setup, care, and everyday use.
Categories
About SunHugg & Products
What is SunHugg?
SunHugg is a line of portable, foldable enclosures and accessories designed to help you enjoy natural sunlight more comfortably. Each product is designed to support privacy, wind protection, and ease of use, depending on your environment and routine.
What products are available?
SunHugg currently includes:
- SunHugg Original: Full enclosure with clear top for UV exposure and wind protection.
- ChairHugg: A seated SunHugg designed for gentle morning sunlight and routine use.
- SlimHugg: An open-top option designed for airflow, wind blocking, and privacy in warm weather.
- SunHugg Lounger: A comfort accessory that fits inside SunHugg enclosures to improve positioning.
Each product is designed for a specific purpose and environment.
What’s the difference between SunHugg Original and SlimHugg?
- SunHugg Original includes a clear top that helps retain warmth while allowing UV exposure.
- SlimHugg has an open-top design and is intended for warm weather when airflow and openness are preferred.
If you want warmth and enclosure, choose SunHugg Original.
If you want airflow and openness, choose SlimHugg.
What is ChairHugg best used for?
ChairHugg is designed for seated use, especially during morning routines. It allows gentle sunlight exposure while seated comfortably and is ideal for cooler temperatures, reading, relaxing, or working from home.
Do I need the SunHugg Lounger?
The SunHugg Lounger is optional but recommended if you want:
- Improved comfort.
- Better positioning.
- A gentle slope while relaxing inside your SunHugg.
It does not change how SunHugg works, it simply enhances comfort.
What material is SunHugg made from?
SunHugg products use high-quality thermoplastic materials designed for durability, flexibility, and comfort. Key components include TPU (Thermoplastic Polyurethane) and EVA-based materials commonly used in medical, outdoor, and consumer products.
Is the plastic used in SunHugg safe for skin contact?
Yes. The materials used in SunHugg are biocompatible and widely used in products that come into direct contact with skin, including medical devices, wearables, and consumer goods. They are free from harmful plasticizers like phthalates and are designed for safe everyday use.
Does SunHugg contain BPA, phthalates, or toxic chemicals?
No. SunHugg materials do not require plasticizers such as phthalates to remain flexible and do not contain BPA. The TPU used is inert, meaning it does not off-gas volatile organic compounds (VOCs) during normal use.
Will SunHugg off-gas or release fumes in the sun?
No. The TPU used in SunHugg does not off-gas VOCs during normal outdoor use. Like most materials, it should not be exposed to open flames or extreme heat sources, but sunlight exposure does not cause harmful emissions.
Is SunHugg environmentally friendly?
SunHugg materials are selected with longevity and safety in mind. TPU is durable, long-lasting, and biodegradable at the end of its lifecycle under proper conditions. EVA materials are also plasticizer-free and considered safer alternatives to traditional PVC-based plastics.
Setup, Use & Daily Experience
How do I set up my SunHugg?
All SunHugg products are designed to:
- Pop open quickly.
- Be ready for use in seconds.
Because folding techniques are important for longevity, we strongly recommend watching the setup and folding videos for your specific product.
Is there a correct way to fold my SunHugg?
Yes. Improper folding can damage internal wires and reduce the lifespan of the product.
General guidelines:
- Always fold on a soft surface such as grass or carpet.
- Unzip vents or panels before folding to release tension.
- Avoid folding on pavement, asphalt, or concrete.
Step-by-step folding videos are available for each product.
Can I move or reposition my SunHugg easily?
Yes. SunHugg products are lightweight and portable. You can reposition them as needed to adjust for sunlight direction, comfort, or privacy.
For outdoor use, stakes are included with applicable products to help keep them grounded.
Will SunHugg get too hot inside?
This depends on the product and conditions:
- SunHugg Original is designed to help retain warmth and includes ventilation flaps for airflow.
- SlimHugg is specifically designed to avoid heat buildup by remaining open at the top.
- ChairHugg provides gentle warmth rather than full enclosure heat.
You can adjust ventilation and exposure based on comfort.
Can I control airflow?
Yes. Most SunHugg products include:
- Vent flaps.
- Open or adjustable panels.
- Front access openings.
These allow you to fine-tune airflow and comfort.
Care, Storage & Maintenance
How do I clean my SunHugg?
To clean your SunHugg:
- Use a soft brush or cloth.
- Clean with mild soapy water.
- Rinse gently if needed.
- Allow to dry completely before storing.
Avoid harsh chemicals or abrasive tools.
How should I store my SunHugg?
For best longevity:
- Fold properly using recommended techniques.
- Store in the included carrying case.
- Keep in a normal indoor climate.
- Avoid prolonged exposure to extreme heat or cold when not in use.
What can damage my SunHugg?
Damage can occur from:
- Improper folding.
- Dragging on pavement, asphalt, or gravel.
- Prolonged exposure to direct sun while folded incorrectly.
- Contact with heaters, open flames, or pets.
These types of damage are not covered under warranty.
Can SunHugg materials be damaged by heat?
SunHugg is designed for outdoor sunlight exposure, but like any plastic-based product, it should not be placed near open flames, heaters, or extreme heat sources. Prolonged exposure to non-sun heat can damage materials and void the warranty.
Is SunHugg safe to use daily?
Yes. SunHugg materials are designed for regular use and long-term skin contact. Many of the same materials are used in medical, wellness, and consumer products intended for daily routines.
Where & When You Can Use It
Can I use SunHugg outdoors?
Yes. SunHugg products are designed for outdoor use including backyards, patios, decks, and other outdoor spaces.
For SlimHugg and SunHugg Original models, stakes are included to help secure the product outdoors.
Is SunHugg windproof?
SunHugg products are designed to reduce wind exposure, not eliminate it completely.
- SlimHugg blocks wind while maintaining airflow.
- SunHugg Original offers more enclosure and protection.
Always use stakes when recommended.
Can SunHugg be used year-round?
Yes, depending on the product:
- ChairHugg and SunHugg Original are well-suited for cooler temperatures.
- SlimHugg is best for warm weather and sunny conditions.
Sun Exposure, Skin & Safety
Why does skin type matter when using SunHugg?
Your skin type can influence:
- How long you feel comfortable in sunlight.
- How quickly your skin reacts to UV exposure.
- How often breaks may be helpful.
SunHugg products provide privacy, wind protection, and comfort, but they do not replace general sun awareness or skin care practices.
What is the Fitzpatrick Skin Type Scale?
The Fitzpatrick Skin Type Scale is a commonly used system that categorizes skin based on how it typically reacts to sunlight. It helps you understand how easily your skin burns or tans, which can guide how you approach sun exposure.
What are the Fitzpatrick skin types?
Type I: Very fair/pale white
- Always burns, never tans.
Type II: Fair/white
- Usually burns, tans minimally.
Type III: Medium white to olive
- Sometimes experiences mild burns, tans gradually and uniformly.
Type IV: Olive to moderate brown
- Burns minimally and tans easily.
Type V: Brown to dark brown
- Very rarely burns and tans easily.
Type VI: Very dark brown to black
- Never burns under normal sun exposure conditions.
Does SunHugg protect against sunburn?
SunHugg products are designed to support comfortable sunlight exposure, not to block UV rays completely. Some models include clear panels that allow UV light to pass through, while others are open-top by design.
Sun exposure should always be approached thoughtfully, regardless of the product being used.
How should I adjust my use based on my skin type?
General guidance:
- Start with shorter sessions, especially if you are new to regular sunlight exposure.
- Pay attention to how your skin feels during and after use.
- Adjust ventilation, positioning, or duration as needed.
- Consider breaks if conditions are intense or if discomfort occurs.
Listening to your body is key.
Should I still use sun protection?
SunHugg does not replace common sun-care practices. Depending on your personal routine and comfort, you may still choose to use:
- Sunscreen.
- Protective clothing.
- Shade breaks.
SunHugg is meant to be part of a broader, mindful approach to enjoying sunlight.
Is SunHugg safe for all skin types?
SunHugg products can be used by individuals of all skin types, but each person’s experience will differ. Comfort, duration, and frequency should always be tailored to the individual.
If you have specific skin concerns or sensitivities, consider consulting a professional before making changes to your sun routine.
Does SunHugg protect me from UV risks?
SunHugg is designed to help you enjoy sunlight more comfortably, not to eliminate UV exposure. Users should always consider their skin type, exposure time, and personal comfort levels. Sun protection such as sunscreen or limiting exposure time is still recommended based on individual needs.
Getting the Most Out of SunHugg
How long should I use SunHugg at a time?
Usage time depends on:
- Your comfort.
- Weather conditions.
- Sun intensity.
- Personal tolerance.
We recommend starting with shorter sessions and adjusting as needed.
What’s the most important thing to remember?
SunHugg is about comfort, privacy, and enjoyment, not pushing limits. Understanding your skin type and respecting your body’s signals helps ensure a positive and comfortable experience.
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 3 to 4 business days, excluding weekends and holidays. You’ll receive a confirmation email once your order ships.
How long does delivery take within the United States?
Standard shipping within the U.S. usually arrives in 3 to 4 business days after your order ships.
Do you offer free shipping?
Yes. U.S. orders of $200 or more qualify for free shipping. Orders under $200 ship at a flat rate.
How much does shipping cost in the U.S.?
We offer $19.99 flat rate shipping for U.S. orders under $200.
Do you ship to Canada?
Yes, we ship to Canada. Shipping rates and delivery times are calculated at checkout based on the selected carrier and service level.
Which carriers do you use for Canada shipping?
Available services may include:
- DHL Express Worldwide
- First Class Package International
- Priority Mail Express International
- Priority Mail International
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or VAT once they arrive in your country. These charges are determined by local authorities and are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also track your order anytime by logging into your SunHugg account.
My tracking hasn’t updated yet. Is that normal?
Yes. Tracking information may take up to 48 hours to update after your order ships.
What if my order hasn’t arrived yet?
If your order hasn’t arrived within 5 days of receiving your shipping confirmation email, please contact us with your name and order number and we’ll be happy to help.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible. Once an order ships, we’re unable to change the delivery address.
Who do I contact if I have shipping questions?
You can reach us at:
- Email: happy@sunhugg.com
- Phone: 603-769-8800
Returns & Exchanges
What is your return window?
Returns are accepted within 30 days of receiving your order, as long as the item is unused and in its original condition.
How do I start a return?
Email us at happy@sunhugg.com with your order number and we’ll send you next steps.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Who pays for return shipping?
Customers are responsible for return shipping costs.
Can I exchange my item?
We don’t offer direct exchanges. The fastest option is to return your item and place a new order once your return is accepted.
What if my item arrives damaged or incorrect?
Contact us immediately so we can help. Email happy@sunhugg.com or call 603-769-8800.
Are there any final sale items?
No. At this time, there are no final sale items. If that changes in the future, it will be clearly marked on the product page.
How long do refunds take?
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days (timing can vary by bank/credit card provider).
What if I’m in the European Union?
If your order is shipped into the EU, you may cancel or return your order within 14 days, as long as the item is unused, in original packaging, and you have proof of purchase.
Where can I read the full refund policy?
You can view the full policy on our Refund Policy Page.